Terms & Conditions

By visiting our Website or engaging any of our Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement in order to book or participate in our Services. If you are booking on behalf of a family group, you confirm that you are authorised to do so.

If you do not agree with any part of these terms, we ask that you refrain from using our Website or Services and contact us at [email protected] if you have questions.

Kinora provides family-focused organisational support, communication tools, and plain-language information sessions for households in Chiang Mai, Thailand. Our services are educational and supportive in nature and do not constitute legal, financial, psychological, or other professional advice.

Our current service offerings include:

• Calm Conversation Toolkit Session
• Household Paperwork Sorting Workshop
• Shared Arrangements & Summary Package

Service availability is subject to scheduling and capacity. We reserve the right to adjust service offerings with reasonable notice. Services are primarily delivered in person in Chiang Mai; remote options may be discussed on request.

When using our Website or Services, you agree to:

• Provide accurate and complete information when booking or communicating with us.
• Attend booked sessions at the agreed time or provide reasonable advance notice of cancellation.
• Treat our staff and other participants with courtesy and respect.
• Use our Website and its Content for personal, non-commercial purposes only.
• Not reproduce, distribute, or resell our printed materials or Content without prior written permission.

You agree not to use our Website or Services to:

• Transmit any unlawful, harmful, or disruptive content.
• Attempt to gain unauthorised access to any part of our systems.
• Misrepresent your identity or purpose when contacting or booking with us.

All Content on the Website and within our printed materials — including checklists, written plans, prompts, and toolkits — is owned by or licensed to Kinora and is protected under applicable Thai and international copyright law.

We grant you a limited, non-exclusive, non-transferable licence to access and use the Website for personal, informational purposes. Printed materials provided as part of a Service are for your personal household use only.

You may not reproduce, publish, distribute, adapt, or create derivative works from our Content without our prior written consent. References to third-party resources or organisations do not imply any endorsement or affiliation.

All service fees are displayed in Thai Baht (฿) and include applicable taxes unless otherwise stated. Payment details will be confirmed at the time of booking.

Full payment or an agreed deposit is required to secure a booking. Sessions or workshops will not be considered confirmed until payment has been received.

Cancellations: Cancellations made more than 48 hours before a session may be eligible for a credit toward a rescheduled session, at our discretion. Cancellations with less than 48 hours' notice, or non-attendance without prior contact, are not eligible for refund or credit. We will always try to accommodate genuine emergencies on a case-by-case basis.

If Kinora cancels or reschedules a session, you will be offered a full refund or an alternative date.

Where any service references official sources or external organisations, those references are provided for general informational purposes. Kinora is not affiliated with, and does not represent, any government body or registered professional service.

Kinora's services and Website are provided on an "as available" basis. While we take care to ensure the quality of our sessions and materials, we make no representations or warranties — express or implied — regarding the completeness, accuracy, or fitness for purpose of any Content.

Our services are informational and organisational in nature. They are not a substitute for professional legal, financial, psychological, or other specialist advice. Participants are encouraged to seek qualified professional guidance for matters that fall outside the scope of general information and communication support.

Outcomes from our sessions depend on many factors beyond our control, including individual circumstances and family dynamics. We do not make any representations about what results any participant may experience.

To the fullest extent permitted by Thai law, Kinora will not be liable for any indirect, incidental, consequential, or special loss or damage arising from your use of our Website or Services, including but not limited to loss of data, loss of income, or loss of anticipated savings.

Our total liability to you for any claim arising out of or in connection with our Services will not exceed the amount you paid for the specific service giving rise to that claim.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited by applicable law.

Events beyond our reasonable control — including natural events, illness, or disruption to venue access — may affect our ability to deliver sessions. We will communicate promptly and work with you to find a suitable arrangement.

Either party may end a service engagement by providing written notice. If you choose not to continue with a booked service, the cancellation terms in Section 6 apply.

We reserve the right to decline or discontinue a service if a participant's conduct is disruptive, abusive, or inconsistent with the respectful and calm environment we maintain for all families. In such cases, a pro-rated refund for unused portions of a service may be offered at our discretion.

Provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution will remain in effect after termination.

This Agreement is governed by the laws of Thailand. Any dispute will be subject to the jurisdiction of the courts of Chiang Mai Province, Thailand.

Before pursuing any formal process, we ask that you contact us at [email protected] so we can try to resolve any concern informally. We genuinely want to address issues with care and promptness.

If informal resolution is not possible, disputes may be referred to mediation or arbitration as agreed between the parties prior to initiating court proceedings.

Entire Agreement: This Agreement, together with any booking confirmation, constitutes the complete agreement between you and Kinora regarding our Services.

Severability: If any provision of this Agreement is found to be unenforceable, the remaining provisions will continue in full effect.

Waiver: Our failure to enforce any provision of this Agreement does not constitute a waiver of our right to do so in the future.

Assignment: You may not assign your rights or obligations under this Agreement without our prior written consent.

Notices: Any formal notices should be directed to us by email at [email protected] or in writing to our address below.

We may update these Terms & Conditions from time to time to reflect changes in our services or applicable law. When we do, we will update the "Last Updated" date at the top of this page.

Continuing to use our Website or Services after changes take effect constitutes your acceptance of the revised terms. We encourage you to review this page periodically.